This page provides the official customer support and business identity details for Latce and should match the information shown in the footer.
OUR IDENTITY
Legal Business Name: BSONS RETAIL PTY LTDStore Name: Latce
Physical Business Address: Unit 3, 329 Flemington Road, Franklin, ACT 2913, Australia
ABN: 98 625 694 064
ACN: 625 694 064
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: care@latce.shopBusiness Phone Number: +61 480 804 271
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We review support messages during the hours listed above. Requests involving delivery status, return inspection, payment verification, or carrier review may require additional order information.